More transparency and service-orientation thanks to proven methodology of standard services such as password reset or Internet access on the appointment of new laptops and the establishment of complete work stations for the provision of business-critical applications and cloud services: An average 700 different typical of a medium-sized company IT Department provides services to their users! In large companies, the number is accordingly higher. Against this background it is little wonder that many businesses will lose the overview of the services offered by the IT Department, the current and future needs of departments for IT services, as well as the associated costs! The matrix technology AG has developed a solution in just five steps immediately accompanied by the transparency of the service portfolio of the IT Department and therefore the service quality greatly improve allows you to: the development of an IT service catalog. The methodology of the Munich IT consulting and services company for the Development of IT service catalogs has been tested in numerous customer projects and has proved time and again. The way based are to the IT service catalog an analysis with the help of various assessments, it defines the various available services in close collaboration with the concerned departments and placed in a tree-shaped hierarchy of the service that maps the relationships and dependencies of services with each other. On this basis, the matrix’s ITSM experts develop technology AG the actual service catalogue tailored to the respective companies. This specifies the total amount of the currently available IT services from users, as well as from an IT perspective: while the business service catalog describes all IT services provided to users in the form of non-technical, the technical service catalog contains the technical details, the Organization needed to provide IT services for the business. In a final step the ITSM experts of the matrix create an individual service matrix, the the Responsibilities for the individual IT services transparently maps.