Customer orientation is capitalized at PORTICA and constantly improved. For this reason, the optimizing for IT, logistics and finance has hired two more Customer Manager. Kempen, 05 November 2013. Alexandra Fritz and Simone Horster are now central point of contact for customer support and development in the areas of advertising material logistics & E-commerce. At the interface between clients and PORTICA service they provide together with seven other customers managers for support customers and processes beyond the ordinary.
Alexandra Fritz has completed her studies of international marketing with the Bachelor of Commerce and brings experience in the areas of sales, customer service, marketing, and product management. The PORTICA process management has addressed immediately me », says the 27-year-old. Simone Horster (26 years old) is trained industrial business management assistant and graduated with a degree as a Bachelor of Science degree. « The PORTICA maxim, any clients with tailor-made solutions his PORTICA » to offer their special interest in the company woke up. The Customer Manager received comprehensive insight into the various sections of the PORTICA before their work through a Training-On-the-job. For detailed knowledge of services, the processes and the contact person in the fields of supply chain management (SCM), customer relationship management (CRM), finance and IT constitute an important prerequisite for their activities. Since the customer projects in the requirements and benefits vary, flexibility and individual process solutions are essential, »explains Alexandra Fritz.
« We work closely with the account managers, the professional service and the subsidiary GEDAK, a systems integrator for IT services, », says Simone Horster, explaining: we mediate between clients and departments. » So, the Customer Manager organize the process of change with the help of change requests so if clients going live have change requests according to the to the project. You advise on special requests, search together with our clients to optimize and implement seamlessly and transparently with the PORTICA specialists. Alexandra Fritz and Simone Horster are available as advisors in regular contact with their customers, to carry out technical and organisational issues. We can go deep into the issues and effectively attract the clients, »explains Simone Horster. « So the additional service is also appropriate response: our customers react positively », reported Alexandra Fritz. But not only that. Work the Customer Manager is also very good in-house. Because customer service representative and project manager of the professional service, the work was previously included in their fields, are relieved and have free back for more projects. Via PORTICA GmbH marketing support: PORTICA is a leading optimizing on the German market and optimizes IT, logistics and financial processes for more than 40 years. The company serves customers from diverse industries and wrapped in E-Commerce, in the Advertising logistics, sales promotion, and business process outsourcing hundreds of projects each year off. The focus is on the efficient handling of processes through the interaction of logistics, information and financial management. PORTICA is part of the Association te new, which includes also the IT company GEDAK and the te new printing company. More information: and press contacts: PORTICA GmbH marketing support Markus Ramirez von-Galen-str. 35 D-47906 Kempen phone: + 49 2152 915-192 fax: + 49 2152 915-100 PR agency goodnews! GmbH Bianka Boock of Koobrzeg str. 36 D-23617 Stockelsdorf phone: + 49 451 88199-21 fax: + 49 451 88199-29